Q: How much does 3D-Eye Home cost?
A: 3D-Eye Home includes a one year of unlimited emails for just $249.
Q: How long does it take to set up 3D-Eye Home in my practice?
A: The initial sign-up process takes less than 10 minutes. No installation or additional setup is required; simply log in to your 3D-Eye Home account to start using the email tool.
Q: What happens when I send an email from the email tool?
A: Your patient will receive an email with a personalized greeting from your practice as well as a list of prescribed animation topics. The patient can launch the 3D-Eye Home application and view recommended animations by clicking the "Launch" button. No animations or applications are included in the email itself.
Q: Can I send to multiple email addresses with the email tool?
A: Yes, you can either separate the addresses by a comma or upload a .csv or .txt document to utilize the mass email functionality.
Q: Can I put a link to 3D-Eye Home on my website?
A: 3D-Eye Home can only be distributed specifically by the doctor to the patient via email. We offer another product, 3D-Eye Online, for use on your website. Please contact Eyemaginations for more information.
Q: Can patients use a dial-up or network connection to access 3D-Eye Home?
A: 3D-Eye Home requires a high-speed internet connection. If your patients are accessing 3D-Eye Home from a busy network, the number of computers sharing the network connection can affect performance.
Q: Can patients use a mobile phone or PDA to access 3D-Eye Home?
A: The current version of 3D-Eye Home is not intended to be used from a mobile phone or PDA.
Q: What do my patients need in order to view the content?
A: Your patients will need to have the Flash Player installed on their computer as well as a high-speed internet connection. Patients can download the latest version of the free Adobe Flash Player here. Note: Flash Player is installed on 98% of Internet-enabled desktops worldwide and on a wide range of popular devices.
Q: Do I have to log in to use the email tool?
A: You need to be logged in to your Eyemaginations account to access the 3D-Eye Home email tool.
Q: Can I personalize my account password?
A: When creating your 3D-Eye Home account, you can choose any password you like. If you’ve forgotten your password, visit the account login page to send yourself a password reminder.
Q: Can I bookmark the email tool for quick and easy access?
A: The email tool cannot be directly bookmarked because your 3D-Eye Home admin account requires a user login. Closing your browser or logging out of your account will require you to login again for security reasons. For busy practices: bookmark the account login page and leave your email tool open in a dedicated tab or browser window once logged in.
Q: Is 3D-Eye Home available in any other languages?
A: We plan to offer additional languages in the future.
Q: Can I purchase 3D-Eye Home if I am outside of the United States?
A: We plan to expand internationally in the future.
Q: Can I customize the treatment sponsorship in 3D-Eye Home?
A: Currently, the treatment sponsorship is non-customizable. We welcome your feedback on this feature as we continue to improve 3D-Eye Home.
Q: Will Eyemaginations offer more videos than the current selection?
A: We are always eager to hear your comments and suggestions on our content. If you would like to request specific animations for inclusion in 3D-Eye Home, please email wishlist@eyemaginations.com. Your comments will be considered as we continue to improve 3D-Eye Home.
Q: Can I put my office logo on the email and in 3D-Eye Home?
A: Logos and images are not supported at this time.